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Business: Customer Service, 02-2012

Is Your Customer Being Served?

Customer service is a term which has been around forever. So why is it that, all too often, customers are left feeling discontented and disgruntled?
Customer service, customer care or customer relationship management (CRM), three different expressions but all essentially meaning the same thing – looking after one’s customers.

Basics, 02-2012


Springs are among the most basic engineering components. Their design exploits the elastic properties of a material to either store energy or perform work. By compressing, bending or expanding the spring deformation, energy is transformed into potential energy – and vice versa during release.

, 02-2012


Nach so viel Sprachübungen, Fachwissen und Informationen haben Sie sich ein bisschen Entspannung verdient. Wie wär’s denn mit einem Rätsel?
Lohn der Mühe ist diesmal was Praktisches: Der besonders kompakte Tool-Check ist der universelle Begleiter für eine Vielzahl von Schraubanwendungen.

Interview, 02-2012

Germany’s Transition to Renewables

Stephan Kohler is the Managing Director of the German Energy Agency ‘dena’. He talks about Germany’s planned transition to renewable energy by 2030 and the challenges involved.
In the aftermath of the nuclear power plant disaster in Fukushima, Japan, the German government decided to gradually shift to an energy system based on renewable sources.

, 02-2012

Politicians and Technology

There are three possible roads to ruin – women, gambling and technology. The most pleasant is with women, the quickest is with gambling, but the surest is with technology.
Georges Pompidou

Considering the current sad state of our computer programs, software development is clearly still a black art, and cannot yet be called an engineering discipline.

Editorial, 02-2012

Dear engineer,

die Urheberrechtsdebatte ist in vollem Gang. Piraten gegen Künstler, Hacker gegen Contentverwerter. Die einen fürchten den Untergang des Abendlandes, die anderen das Ende der Persönlichkeitsrechte – was im Prinzip das Gleiche ist.

Sports Engineering, 02-2012

Fair Game

Sports engineering has grown rapidly in scope and profile since the Second World War. Engineers have helped improve the performance of teams and individuals so much that tension has sometimes been generated between the innovators and the regulators.

History Audio File, 02-2012

The Death of the Floppy

Das Diskettenlaufwerk am Computer ist schon lange verschwunden und irgendwie haben wir es gar nicht gemerkt. Dabei war die Diskette früher so wichtig wie Tastatur und Bildschirm. Ein gar nicht so wehmütiger Blick zurück.

, 02-2012


Dass wir bei engine große TED-Fans (www.ted.com) sind, dürfte niemandem verborgen geblieben sein. Die Konferenz mit spannenden und inspirierenden Vorträgen aus Technik, Entertainment und Design hat jetzt einen Ableger bekommen: TED-Ed bringt talentierte Lehrer und erstklassige Illustratoren zusammen, um Stück für Stück eine Datenbank mit etwas anderen Lehrvideos aufzubauen.

Technical Dictionary, 02-2012

Gießereitechnik - Foundry Technology

Von A wie abgießen bis Z wie Zinkdruckguss

Humanoid Robots, 01-2012

Geminoids and the New Robot Race

If it looks like a human, acts like a human and talks like a human, how will we know it’s a robot? A new breed of robots may be entering our lives.

Advanced Learners: Money Talk, 01-2012

Many a Mickle Makes a Muckle!

Or, if you are not familiar with the Scottish expression in the title, “Look after the pennies, and the pounds will take care of themselves.” There’s a similar expression in German, and I’m sure every language has one, simply because money is something that is universally important, whether you have enough of it or not, whether you are spending or saving it, whether you are lending or borrowing it! Let’s take a look at some ‘money talk’.

Leeside of Business, 01-2012

Raspberry Pi

Now, it may not have got the publicity that the latest iPad 3 has received but what is looking like becoming a very successful product is the Raspberry Pi. As it is a British invention, most readers will probably be pleased that it is not something to eat, despite what the name might imply.

Grammar Review, 01-2012

Who Cares?

When you are speaking English, nobody cares about punctuation – and, let’s face it, most of the English you use is probably of an oral nature. When you are reading a text, do you actually pay attention to the punctuation? Probably not! Ask the average native speaker to check the punctuation in a text and the chances are they won’t know where to put their colons and commas.

Quadrocopter, 01-2012

Those Magnificent Flying Machines

In the Flying Machine Arena at the ETH Zurich, model quadrocopters are trained to balance sticks, play the piano or lay bricks. What looks like a flying circus is actually cutting-edge science in search of the secrets of motion.

History Audio File, 01-2012

A Visit to Minnesota

A twenty-five-year-old cavalry officer came to America from Germany in 1863 as a foreign observer of the Union Army. He was a Prussian nobleman, and when I say his name, you‘ll all recognize it. But first, I want to tell you about his adventure here.

Creative Engineering, 01-2012

The League of Extraordinary Nerds

The geek darlings behind Syyn Labs have created a whole range of incredible machines for the likes of Google, Disney, and the band OK Go. Now it‘s time for their biggest challenge yet: create a business from their techy passion projects.

3D Imaging, 01-2012

Images Take Shape

Humans need only a two-dimensional photo or film to be able to perceive a face or a body in 3D. Researchers working with Thorsten Thormählen at the Max Planck Institute for Informatics in Saarbrücken are teaching this skills to computers, thus creating new ways of working with images and films.

Business Partner, 01-2012

Ireland - the Emerald Isle

The only native English-speaking country in the Eurozone, Ireland has a special place in the hearts of the Germans, one that cannot be dimmed even by the recent economic crisis and bailout.
Call it the luck of the Irish perhaps, but the Emerald Isle is very popular and beloved in Germany.

Basics, 01-2012

Plastics Selection

In practically all application areas, plastics have come of age in the last 50 to 100 years like no other material. World production in 2004 was close to 225 million tonnes, a tenfold increase in less than 40 years, and the rate of increase is still about 5% per year.
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